Customer service team discussing claims with buyer via video call.
After-Sales Policy for Order Support and Quality Claims
This after-sales policy outlines the standard procedures, documentation requirements and responsibility boundaries applied when post-delivery issues arise.
Scope of After-Sales Service
After-sales support applies only to confirmed quality-related issues directly associated with delivered goods. The service scope excludes damage caused by storage environment, misuse, secondary handling or unauthorized modification.
Flowchart showing claim submission, review and resolution steps.
Quality Claim Submission Requirements
- Order reference number and shipment identification
- Clear photographic or video evidence of the issue
- Quantity affected and defect description
- Time of issue discovery after receipt
Buyer taking product photos and organizing claim documents.
Review Timeline and Service Response
Upon receipt of all valid claim documentation, preliminary review is conducted within a defined working-day window. Additional verification may be required for large-scale claims or cross-batch analysis.
Responsibility Covered
Confirmed production-related quality deviations within the agreed technical specification range.
Responsibility Excluded
Transit damage caused by third-party logistics, improper storage humidity or post-delivery repackaging.
Online meeting between service team and overseas buyer.
Settlement Methods and Resolution Options
Resolution methods are determined based on claim verification results and commercial terms. Possible options include credit adjustment, partial compensation or replacement arrangement for future shipments.
Submit After-Sales Service Request
For active orders or recently delivered shipments, service requests can be submitted with complete reference documentation for processing.
Submit Service Request View Product Catalog